Skip to main content
TENGWARTENGWAR

Terms of Service

Last updated: January 2026

1. Provider Identification

  • Company name: Fëanor's Code S.L.
  • Registered address: ST ROQUE CHABAS, N 29, DOOR 266, PC 03011, Alicante, Spain
  • Tax ID (CIF): B22811475
  • Email: info@feanorscode.com

    • 2. Purpose and Scope

    These Terms of Service (hereinafter, "Terms") govern the access and use of TENGWAR, an enterprise artificial intelligence system with Retrieval-Augmented Generation (RAG) capabilities that operates 100% locally and privately.

    By accessing, installing, or using TENGWAR, the user agrees to be bound by these Terms. If you do not agree with any of these provisions, you must refrain from using the product.

    3. Service Description

    TENGWAR is a complete system (hardware and software) that enables:

  • Processing of internal documents in more than 20 formats (PDF, DOCX, PPTX, XLSX, images, CSV, JSON, XML, HTML, Markdown, among others)
  • Conversational queries with responses based on corporate documentation
  • Citations with references to original sources
  • Multilingual support with automatic translation for more than 100 languages
  • Role and department-based access control
  • Authorization level system (Public, Confidential, Secret, Top Secret)
  • Completely local processing without data transmission to third parties

    • 4. Access and Use Conditions

    4.1. User Requirements

    The user agrees to:

  • Use TENGWAR in accordance with applicable legislation, these Terms, and generally accepted best practices
  • Not use the system for illegal purposes or contrary to what is established in these Terms
  • Not attempt to access data or functionalities for which they do not have authorization
  • Maintain the confidentiality of their access credentials
  • Immediately notify any unauthorized use of their account

    • 4.2. Business Use

    TENGWAR is designed exclusively for business use. The client is responsible for:

  • Ensuring that all users within their organization comply with these Terms
  • Properly managing permissions and access levels
  • Ensuring that processed documents do not infringe third-party rights
  • Maintaining backups of their critical information

    • 5. License Grant

    5.1. License Concession

    Fëanor's Code S.L. grants the client a limited, non-exclusive, non-transferable, and revocable license to use TENGWAR according to the conditions agreed in the corresponding acquisition contract.

    5.2. Restrictions

    The client may not:

  • Copy, modify, distribute, or create derivative works of the software
  • Reverse engineer, decompile, or disassemble the product
  • Sublicense, rent, or lend the product to third parties
  • Remove or alter intellectual property notices
  • Use the product to develop competing products

    • 6. Intellectual and Industrial Property

    6.1. Rights of Fëanor's Code S.L.

    TENGWAR, including its source code, design, architecture, documentation, trademarks, logos, and any other element, is the exclusive property of Fëanor's Code S.L. or its licensors. All intellectual and industrial property rights are reserved.

    6.2. Client Content

    The client retains all rights to the documents and data processed through TENGWAR. Fëanor's Code S.L. does not acquire any rights to such content.

    7. Data Protection

    The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

    TENGWAR has been designed following the principles of privacy by design and by default in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights (LOPD-GDD):

  • All processing is performed locally on the client's premises
  • No data is transmitted to external servers
  • There is no remote access to data by Fëanor's Code S.L.
  • The client maintains full control over their data

    • 8. Warranties and Limitation of Liability

    8.1. Product Warranty

    Fëanor's Code S.L. warrants that TENGWAR will function substantially in accordance with its technical documentation during the warranty period specified in the acquisition contract.

    8.2. Warranty Disclaimer

    Except as expressly stated, TENGWAR is provided "as is". No warranty is made that:

  • The system will meet all specific client requirements
  • Operation will be uninterrupted or error-free
  • All defects will be corrected
  • Specific results will be derived from use of the system

    • 8.3. Limitation of Liability

    To the maximum extent permitted by law:

  • The total liability of Fëanor's Code S.L. shall not exceed the amount paid by the client in the 12 months prior to the event giving rise to liability
  • Fëanor's Code S.L. shall not be liable for indirect, incidental, special, consequential, or punitive damages
  • Fëanor's Code S.L. shall not be liable for losses arising from business decisions based on system responses

    • 8.4. Exclusions

    The above limitations shall not apply in case of willful misconduct, gross negligence, or liabilities that cannot be legally limited.

    9. Support and Maintenance

    Technical support and maintenance conditions are established in the corresponding acquisition contract or in the applicable Service Level Agreement (SLA).

    10. Confidentiality

    Both parties agree to maintain the confidentiality of technical, commercial, or any other information received from the other party in the context of the contractual relationship.

    11. Term and Termination

    11.1. Term

    These Terms become effective on the date of acquisition or installation of TENGWAR and shall remain in effect as long as the client uses the product.

    11.2. Grounds for Termination

    Fëanor's Code S.L. may terminate the contract in case of:

  • Material breach of these Terms by the client
  • Use of the product for illegal purposes
  • Non-payment of amounts due
  • Cessation of client's business activity

    • 11.3. Effects of Termination

    Upon termination:

  • All granted usage rights shall cease
  • The client must return or destroy all provided materials
  • Confidentiality obligations shall remain in effect

    • 12. Modifications

    Fëanor's Code S.L. reserves the right to modify these Terms. Substantial modifications will be notified with a minimum of 30 days' notice. Continued use of the product after the modifications take effect shall imply acceptance thereof.

    13. Assignment

    The client may not assign their rights or obligations under these Terms without the prior written consent of Fëanor's Code S.L.

    14. Governing Law and Jurisdiction

    These Terms are governed by Spanish law. For any dispute arising from the interpretation or execution of these Terms, the parties submit to the Courts and Tribunals of Alicante, Spain, expressly waiving any other jurisdiction that may correspond to them.

    15. General Provisions

    15.1. Entire Agreement

    These Terms, together with the acquisition contract, the Privacy Policy, and any applicable annexes, constitute the complete agreement between the parties.

    15.2. Severability

    If any provision of these Terms is declared null or unenforceable, the remaining provisions shall maintain their full validity.

    15.3. No Waiver

    The fact that Fëanor's Code S.L. does not exercise any right established in these Terms shall not constitute a waiver thereof.

    16. Contact

    For any inquiries related to these Terms, you may contact us at:

  • Email: info@feanorscode.com
  • Postal address: ST ROQUE CHABAS, N 29, DOOR 266, PC 03011, Alicante, Spain

    • © 2026 Fëanor's Code S.L. All rights reserved.

    Back to home